At Meindlrab Store, we stand behind our climbing gear like we stand behind our belay partners. If your equipment doesn’t meet your expedition needs, we’ll make it right. Below you’ll find everything you need to know about our return and exchange process.

Our Return Promise

We offer a 15-day return window from the date you receive your gear. Items must be in original condition – unused, unwashed, with all tags attached and in original packaging. Your safety is our priority, so we can’t accept returns on used climbing equipment.

Pro Tip: Consider trying on gear over carpet or clean surfaces to maintain return eligibility for footwear and clothing.

Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Climbing Harnesses (once removed from packaging)
  • Climbing Helmets (due to potential impact concerns)
  • Belay & Rappel Devices (safety-critical equipment)
  • Base Layer Bottoms & Tops (intimate apparel)
  • Biwak Sacks (emergency/survival gear)

All non-returnable items are clearly marked on product pages.

The Return Process

  1. Request Authorization: Email our support team at [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Instructions: We’ll send you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours.
  3. Pack Securely: Include all original packaging, tags, and accessories. Use the original box if possible – think of it as packing for a summit attempt.
  4. Ship Back: Send your return to our basecamp at:
    Meindlrab Store Returns
    3017 Cherry Camp Road
    ATLANTA, US 46031
  5. Confirmation: We’ll email you when your return is processed (typically within 3-5 business days of receipt).

Exchange Process

Need a different size or color? Follow the same steps as returns, but specify “Exchange” in your request. We’ll ship your new item as soon as we process your return (stock permitting).

Refund Timeline

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds process within 3-5 business days (additional 3-5 days for your bank to post)
  • Original Shipping Costs: Non-refundable unless the return is due to our error
  • Free Shipping Orders: $12.95 will be deducted from your refund to cover original shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Meindlrab Support Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, defective, etc.]

Please send me the return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Expedition Notes:
  • International returns may take longer to process due to customs
  • We recommend using trackable shipping for returns
  • Original payment method will be credited for refunds
  • Damaged/defective items will be replaced at no additional cost

Questions about your return? Contact our gear experts at [email protected] – we’re here to help you summit your shopping experience!